Relevance of emotional intelligence in the work routine of the hospitality operational base
DOI:
https://doi.org/10.29147/revhosp.v20.1097Keywords:
Hospitality, emotional intelligence, work routine, hospitality operational base, human resourcesAbstract
In modern psychology, Emotional Intelligence (EI) is transfigured as an essential state of the individual's personal and professional life, since 5 different elements are stimulated in it: self-knowledge, self-control, motivation, empathy and social skills. Following the premise that says that astute are the companies that base their management on the concepts of EI, it became opportune to analyze, through a bibliometric survey, the number of articles that encourage the use of the particularities of EI as a guiding tool to evaluate policies management of the human resources (HR) sector working in lodging facilities. This is a quantitative and qualitative research, under exploratory and descriptive aspects. From the results, a content analysis was carried out, where it was possible to observe that of the 1,102 published articles, only 9 were adequate to the proposal. Of these, the statements about the assertiveness that EI has in the labor and emotional performance of hotel workers and the urgency that the authors give to such restructuring in management models is evident, given the number of employees who already face occupational diseases as a reality.
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