Valorization of the manager business competencies on food services

Authors

  • Eduardo de Camargo Oliva Universidade Municipal de São Caetano do Sul, Pró Reitoria de Pós-Graduação e Pesquisa, Mestrado em Administração, São Caetano do Sul, Brasil
  • Filippo Santolia Centro Universitário Senac - São Paulo, SP, Brasil

Keywords:

restaurants, competencies, manager, food,

Abstract

This document aims to identify necessary competencies to food services business administrator and appraises the valorization degree of such competencies from the opinion of their own administrators. Within diversity of each company´s own characteristics, it was possible, also, knowing profile of companies, managers and business alliances. The methodology is based on exploratory research and screening technique was applied. This appraisal was made by 44 managers (being 30 from buffet restaurants with pay per weight, and 2 other with fixed price, besides 12 from menu restaurants). The research results show that basic competence knowledge is present on managers, although some divergences regarding the value of some competencies and a lack of synergy on common tasks were evident and which could be shared among companies researched.

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Author Biographies

Eduardo de Camargo Oliva, Universidade Municipal de São Caetano do Sul, Pró Reitoria de Pós-Graduação e Pesquisa, Mestrado em Administração, São Caetano do Sul, Brasil

Filippo Santolia, Centro Universitário Senac - São Paulo, SP, Brasil

Mestre em Administração pela Universidade Municipal de São Caetano do Sul – IMES, Professor de Pós-Graduação do Centro Universitário Senac - São Paulo. Endereço: Al. das Boninas, 351, apto. 31, São Paulo, SP, Brasil. CEP 04049-060. E-mail: filippo_santolia@yahoo.com.br
CV Lattes: http://lattes.cnpq.br/2660643928839910

Hospitalidade, Ano IV, No 2, Dezembro 2008

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Published

2007-12-15

How to Cite

Oliva, E. de C., & Santolia, F. (2007). Valorization of the manager business competencies on food services. Revista Hospitalidade, 4(2), 11–34. Retrieved from https://revhosp.emnuvens.com.br/hospitalidade/article/view/230

Issue

Ano IV, Número 2 – 2º semestre 2007

Section

Articles

License

I herewith declare that I authorize the publication of the enclosed paper by Revista Hospitalidade and it will be labeled as “Open Access” and licensed by the respective authors in accordance with the Creative Commons Attribution (CC-BY) license, without period limitation. The access to the paper will be open and free.  access, for an indeterminate period and as unpaid and my collaboration is royalty-free. I declare also that this is an original work that has not been previously published, it has been written by the stated authors, and third-party sources were duly referenced when necessary. I further declare that this work does not infringe the copyright or property right of another and I am aware of publisher´s policy with regards to plagiarism, that will consist in immediate withdrawal of the article. Authors retain the copyright and grant the journal the right of publishing it as original work, i.e. guaranteeing that it has not been previously published, and now it is licensed under “Creative Commons Attribution” License which allows sharing the work with the condition of both authors and journal being duly referenced.